PIERCED PRINTS™ Shipping Policy
Last updated: August 10, 2026
PIERCED PRINTS™ products are made to order. When you place an order, your item is produced specifically for you before being packaged and shipped. Because of this, your total delivery time includes both production time and shipping transit time.
Order Processing & Production
Orders are submitted for production as quickly as possible after they are placed.
Production times can vary depending on the product, order volume, fulfillment location, and other factors. Estimated delivery information shown during checkout is an estimate and is not a guaranteed delivery date.
During holidays, sales, severe weather, or periods of unusually high demand, production and delivery may take longer than usual.
Shipping & Delivery
Once your order has completed production and ships, you will generally receive shipping confirmation and tracking information at the email address provided with your order.
Shipping times vary based on the destination, shipping method, fulfillment location, and carrier. Carrier delays occurring after a package has been shipped may be outside the control of PIERCED PRINTS™.
Shipping Rates
Available shipping methods, rates, and estimated delivery information will be displayed during checkout when applicable.
Please review your shipping information carefully before placing your order.
Multiple Shipments
Some orders may contain products fulfilled from different locations or at different times. As a result, items from the same order may occasionally arrive in separate packages.
If your order is divided into multiple shipments, you may receive separate tracking information for each package.
Tracking
When tracking is available, it will be provided after your order ships.
Please allow time for the carrier's tracking system to update after receiving your shipping confirmation. Tracking information may not become active immediately.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you discover an error in your shipping address, contact us as soon as possible. We will make a reasonable effort to correct the address if the order has not yet entered production or shipment processing, but we cannot guarantee that changes can be made once processing has begun.
PIERCED PRINTS™ is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer. Additional charges may apply if an order must be reproduced or reshipped because of an incorrect address.
Lost or Delayed Packages
If your tracking information indicates that your package has been lost in transit, or your shipment has not arrived within a reasonable period after its estimated delivery window, please contact us with your order number so we can review the situation.
If tracking shows a package as delivered but you cannot locate it, please first:
If you still cannot locate the package, contact us and we will review the situation with you.
Damaged or Incorrect Orders
If an order arrives damaged, defective, misprinted, or incorrect, please refer to our Return & Refund Policy and contact us within the timeframe specified there.
International Orders
When international shipping is available, customers may be responsible for customs duties, import taxes, fees, or other charges imposed by the destination country unless otherwise indicated during checkout.
Customs processing may also cause additional delivery delays. PIERCED PRINTS™ does not control customs processing or charges imposed by government authorities.
Delivery Estimates
Any production, shipping, or delivery dates displayed on our website or provided in order communications are estimates unless expressly stated otherwise.
We cannot guarantee delivery by a particular date and recommend allowing additional time when ordering products for holidays, birthdays, events, gifts, or other time-sensitive occasions.
Contact Us
If you have questions about the shipment of your order, please contact PIERCED PRINTS™ through the contact information provided on our store and include your order number so we can assist you.
