PIERCED PRINTS™ Return & Refund Policy
Last updated: August 10, 2026
At PIERCED PRINTS™, each item is made to order specifically for you. Because our products are produced individually after an order is placed, we generally cannot accept returns or exchanges for changes of mind, incorrect size selections, or other customer ordering errors.
We do, however, want you to receive exactly what you ordered and in the condition you expect. If your order arrives damaged, defective, misprinted, or incorrect, please contact us and we'll work to make it right.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of receiving your order.
Please provide:
Once we review the issue, we may provide a replacement or refund, as appropriate. You will generally not be required to return a defective or incorrectly produced item unless we specifically request it.
Sizing and Customer Ordering Errors
Because our apparel is made to order, we cannot generally accept returns or exchanges when the correct product was produced but the wrong size, color, design, or other option was selected when the order was placed.
Please review the available sizing information and your selected product options carefully before completing your purchase.
Change-of-Mind Returns
We generally do not accept returns or provide refunds simply because a customer changes their mind after a made-to-order product has entered production.
If you believe there are exceptional circumstances with your order, please contact us. We will review concerns individually, although contacting us does not guarantee that a return or refund will be approved.
Order Changes and Cancellations
We begin processing orders as quickly as possible. If you need to change or cancel an order, contact us immediately.
We will make a reasonable effort to accommodate the request if production has not yet begun. Once an order has entered production, however, we may no longer be able to modify or cancel it.
Lost Packages
If tracking indicates that your package has been lost in transit or your order has not arrived within a reasonable period after its estimated delivery window, please contact us so we can investigate.
If tracking shows an order as delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the shipping carrier. If the package still cannot be located, contact us and we will review the situation.
Refunds
When a refund is approved, it will generally be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank, credit card company, or payment provider.
Original shipping charges are generally non-refundable unless the refund results from an error, defect, or other problem for which PIERCED PRINTS™ is responsible.
Custom and Personalized Products
Custom or personalized products are created specifically for an individual customer and generally cannot be returned, exchanged, or refunded for changes of mind or customer ordering errors.
If a custom or personalized product arrives damaged, defective, misprinted, or materially different from the approved design or order specifications, please contact us and we will review the issue.
Any separate design or creative-service fees associated with custom artwork may be subject to the terms presented when that service is purchased.
Contact Us
If there is a problem with your order, please contact PIERCED PRINTS™ through the contact information provided on our store. Include your order number so we can assist you as quickly as possible.
Nothing in this policy is intended to limit any rights you may have under applicable consumer-protection laws.
